1. Responsible Organisation

Florence Rays of Hope (FROH)

Germany

Email:florenceraysofhopes@gmail.com
Phone/WhatsApp: +49 179 1688457

2. Personal Data We Collect

We may collect personal information when you voluntarily provide it through our website.

This may include:

• Your first and last name

• Email address

• Telephone number

• Information submitted through our contact form

• Information submitted through our volunteer/Get Involved form

• Messages or enquiries you send to us

• Information you provide when expressing interest in our programmes, projects or activities

We only ask for information that is reasonably necessary for the purpose for which it is collected.

3. Hosting Through Squarespace

Our website is hosted by Squarespace. When you visit our website, Squarespace may process certain technical information that is necessary to provide and secure the website. This may include information such as your IP address, browser type, device information, date and time of access, and technical server logs.

This processing is carried out to ensure the secure and reliable operation of the website, prevent misuse, and maintain website functionality.

For more information about how Squarespace processes personal data, please refer to Squarespace’s privacy information.

4. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, personal data may be processed on the basis of your consent, to take steps requested by you before entering into an arrangement, to comply with legal obligations, or where processing is necessary for our legitimate interests, provided that your rights and interests do not override those interests.

5. Contact and Volunteer Forms

When you complete a contact or volunteer form on our website, the information you enter is transmitted to us so that we can respond to your request.

Please only provide information that is necessary for your enquiry.

6. Email and WhatsApp

If you contact us by email or WhatsApp, we may process the information you provide, including your name, contact details and the content of your message, for the purpose of responding to and managing your enquiry.

Please be aware that WhatsApp is a third-party service and its own privacy terms apply when you use the service.

7. Website Hosting – Squarespace

Our website is created and hosted using Squarespace.

When you visit our website, technical information may be processed as necessary to provide and secure the website. This can include information such as your IP address, browser and device information, pages visited and the date and time of access.

Squarespace may process data on our behalf in connection with hosting and operating the website.

Squarespace provides information about its data-processing arrangements and international data transfers in its privacy and data-processing documentation.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for the operation, security and functionality of the website.

Additional cookies or analytics technologies may be used depending on the website settings and your consent choices.

Where consent is required, visitors will be given the opportunity to make their cookie choices through the website's cookie banner.

9. Social Media

Our website may contain links to FROH's social-media profiles.

When you click a social-media link, you leave our website and the privacy practices of the respective social-media provider apply.

10. Data Sharing

We do not sell or rent your personal information.

Personal data may be processed by service providers that help us operate our website and communications, where this is necessary and legally permitted.

We may also disclose information where required by law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for as long as required by applicable law.

When information is no longer required, it will be deleted or handled in accordance with applicable data-protection requirements.

12. Your Data Protection Rights

Subject to the requirements of applicable law, you may have the right to:

• Request information about personal data we hold about you

• Request correction of inaccurate personal data

• Request deletion of your personal data

• Request restriction of processing

• Object to certain processing

• Request data portability where applicable

• Withdraw consent at any time where processing is based on consent

• Lodge a complaint with a competent data-protection supervisory authority

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

13. Children's Privacy

Some FROH programmes and activities involve children and young people.

We take the privacy and protection of children seriously. Personal information relating to children will only be collected and used where necessary for legitimate programme or organisational purposes and in accordance with applicable legal requirements.

Where appropriate or legally required, consent from a parent or legal guardian will be obtained.

14. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting information over the internet can guarantee absolute security.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our website, programmes, services or legal requirements change.

The latest version will be published on this page

16. Contact

For questions about this Privacy Policy or the processing of your personal data, please contact:

Florence Rays of Hope (FROH)

Email:florenceraysofhopes@gmail.com
Phone/WhatsApp: +49 179 1688457